Refund Policy

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Returns

 
Our policy lasts 14  days from the date of delivery. If this has passed by since your purchase adn we havenot received the item back , unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable),
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

If no Order Number is provided with your return we are Unable to Process 

Refunds (if applicable)

Once your return has been received and inspected, and is processed for a refund we will notify by email. In the event of a query or we are unable to refund , you will be contacted by phone or email to discuss .
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days

Handling Fee                                                                                                                    A A processing fee of £10.00 will be deducted from your refund if all the packaging, ring sizers, cleaning cloths and another miscellaneous are not  returned

Late or missing refunds (if applicable)

 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  info@luluandannie.co.uk

Sale items (if applicable)

 
Sale and regular priced items may be refunded

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jennybownjewellery.co.uk and send your item to: 69 Wilmslow Road , Handforth, Wilmslow GB SK9 3EN or call us on  01625 526462

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Complimentary Packaging

Gift Boxes accompany all purchases. Gift Bags can be requested at checkout . This is to reduce unnecessary packaging waste. Both Boxes and Bags are supplied subject to a paid for purchase.

Shipping
To return your product, you should mail your product to: Jenny Brown Ltd Returns, 69 Wilmslow Road , Handforth, Wilmslow GB SK9 3EN

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £49, you should consider using a trackable shipping service or purchasing shipping insurance. 

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