Warranty Terms & Conditions

Our manufacturer’s warranty cover you for any manufacturer defects for 12
months from date of purchase when you register your item with us within
30 days from purchase. Should a claim be made you will need to confirm
your order number and payment confirmation if ordered directly from us or
proof of purchase from a JOOLS by Jenny Brown approved stockist.

Should your item prove to be defective, at our discretion we will:

  • Provide a repair free of charge
  • Replace with a new item
  • If the item has been discontinued, we will offer an exchange for the value of the item stated on your receipt
The warranty does not apply if the item shows:
  • Signs of normal wear and tear though usage
  • Has been resized
  • Any adjustment or repair by a third party
  • Wilful damage and failure to follow our jewellery care guidelines
  • Excludes rhodium plating and finishing
  • If any JOOLS by Jenny Brown hallmarks or stamps are not visible on the jewellery
  • Excludes lost and stolen items


Extended 3-year manufacturer and accidental damage warranty

The terms and condition of the 12 month manufacturer’s warranty are
extended to 3 years in addition accidental damage will be covered and will
include the following work to be undertaken:

  • Replacement of lost or chipped stones
  • Tipping of prongs and claw work
  • Stone tightening
  • Ring resizing and reshaping
  • Refinishing and polished where item has been damaged
  • Replacement backs for earring
  • Clasp replacement
  • Soldering break on chain and rings

Note this is not a document of insurance, it is a legal contract. Jenny Brown
Ltd is obligated under this warranty.

 Warranty exclusions

Loss or damage due to acts of god, abuse or neglect of items, improper
treatment. excludes lost and stolen items

 Limit of liability

In the case of the same accidental damage occurring, we will repair or replace
any item a maximum of 3 times

Your warranty starts from the date of registration and applies to a single product. 


The extended warranty can be cancelled by the original purchased at any
time within the first 30 days of purchaser as long as no services have been